Appnor MSP

Management Packs

Why should you work with a Managed Services Provider?

  • Buy cloud infrastructure and have it managed by professionals.
  • Focus on your core-business. Don’t worry about servers, hardware, software, connectivity and so on.
  • Get a service covered by SLA, not just some equipment.
  • Current computing environments are just too complex to be entirely managed by in-house teams.

All Appnor's services come bundled with one of the following management packages.

Management Packs

Usage Reports i

Usage Reports

Usage reports and graphs for the allocated resources
Monitoring & Alerts i

Monitoring & Alerts

Uptime, latency, network, load checks, SMS/email alerts
Response Time i

Response Time

Time elapsed between an alert or request and our intervention
Issue solving time i

Issue solving time

Time in which we try to fix a problem, best effort
Network Firewall i

Network Firewall

Management of the network firewall rules
Application Firewall i

Application Firewall

Application level Firewall, such as mod_sec for Apache
Upgrades & updates i

Upgrades & updates

Security fixes, application and OS version upgrades, new software
Hours of support i

Hours of support

Time allocated to tasks, including those required by customers

Basic

Essential
Essential
4 hours
2 days
N/A
N/A
N/A
1 hour - initial setup

Basic Management Pack

INCLUDED with One Year and month-to-month subscriptions

Free

Advanced

Full
Full
2 hours
1 day
Inlcuded
N/A
Once a week
3 hours - initial setup
20 €/machine

Full Management

Full
Full
1 hour
8 hours
Included
Included
Daily
3 hours - initial setup + 1 hours/month/machine
50 €/machine
Total Management Packs:

Support Packs

Basic

440€ one time fee

Advanced

390€ one time fee

Full

330€ one time fee

Support Packs Total:
Grand Total:

Product Information

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