Management Packs
Why should you work with a Managed Services Provider?
- Buy cloud infrastructure and have it managed by professionals.
- Focus on your core-business. Don’t worry about servers, hardware, software, connectivity and so on.
- Get a service covered by SLA, not just some equipment.
- Current computing environments are just too complex to be entirely managed by in-house teams.
All Appnor's services come bundled with one of the following management packages.
Management Packs
Usage Reports
i
Monitoring & Alerts
i
Monitoring & Alerts
Uptime, latency, network, load checks, SMS/email alerts
Response Time
i
Response Time
Time elapsed between an alert or request and our intervention
Issue solving time
i
Issue solving time
Time in which we try to fix a problem, best effort
Network Firewall
i
Network Firewall
Management of the network firewall rules
Application Firewall
i
Application Firewall
Application level Firewall, such as mod_sec for Apache
Upgrades & updates
i
Upgrades & updates
Security fixes, application and OS version upgrades, new software
Hours of support
i
Hours of support
Time allocated to tasks, including those required by customersBasic
Essential
Essential
4 hours
2 days
N/A
N/A
N/A
1 hour - initial setup
Advanced
Full
Full
2 hours
1 day
Inlcuded
Included
Once a week
4 hours/month
Full Management
Full
Full
1 hour
8 hours
Included
Included
Daily
6 hours/month
Total Management Packs:
Support Packs
Basic
440€ one time fee
Advanced
390€ one time fee
Full Management
330€ one time fee
Support Packs Total:
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